Privacy Policy

At Optiweb, we are committed to protecting the privacy of our clients and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in connection with our services, including website creation, maintenance, SEO, marketing services, and lead generation.

What Personal Information We Collect

We may collect personal information that is necessary to provide our services, which may include:

Name
Email address
Contact number
Company or business details
Website usage data (cookies, IP addresses, etc.)
Billing and payment details
Other information relevant to the services you request or agree to

We may also collect additional information from you if you engage in lead generation or provide feedback, including preferences and opinions.

How We Collect Personal Information

We collect personal information in a variety of ways, including:

Directly from you when you fill out forms on our website, contact us via email, phone, or other methods.
Automatically through your interactions with our website (such as through cookies and analytics tools).
Through third-party sources where it is publicly available or where you have consented for them to share it with us.

How We Use Your Personal Information

The personal information we collect will be used to:

Provide and deliver our services, including website creation, maintenance, SEO, and marketing services.
Tailor our services to your specific needs.
Manage billing and payments.
Communicate with you regarding your account, project updates, and support.
Provide lead generation services.
Improve our website and services based on user behavior and preferences.
Conduct marketing and promotional activities where you have consented to receive such communication.

Disclosure of Personal Information

We may share your personal information with:

Third-party service providers who assist us in delivering our services, including hosting providers, payment processors, and marketing platforms.
Contractors and subcontractors who are engaged by us to assist with services such as website development or lead generation.
Legal or regulatory bodies where we are required to disclose by law, or to protect our legal rights.

We do not sell or rent your personal information to third parties for direct marketing purposes without your consent.

Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. This includes the use of secure servers, encryption, and other security measures where appropriate.

We store your information in electronic form and may use cloud-based services, with data centers located both within and outside Australia. Where we transfer data overseas, we will take reasonable steps to ensure that it is protected.

Access to and Correction of Personal Information

You have the right to request access to personal information that we hold about you and to request corrections if the information is inaccurate, out-of-date, or incomplete. To make a request, please contact us at [contact email]. We will respond to your request within a reasonable timeframe.

Cookies and Website Tracking

We use cookies and similar tracking technologies on our website to collect information about how visitors interact with our site. This helps us improve the functionality of our website and deliver more personalized services. You can manage cookie preferences through your browser settings.

Marketing and Promotional Communication

With your consent, we may send you marketing communications related to our services, including newsletters, promotions, and offers. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

Lead Generation Services

As part of our marketing services, we may collect and use your personal information for lead generation purposes. This information will only be used in accordance with this Privacy Policy and the Spam Act 2003 (Cth). We ensure that all lead generation activities comply with relevant Australian laws, and you will have the opportunity to opt out at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

0472 589 647